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06:47 25 Jan 24

Charged so much for a simple work! Let them write their quotation in detail before signing any thing.

00:20 16 Apr 23

If I could give zero stars I would.I spent over 2k, less than 6 months ago for a new water tank to be installed. I came home yesterday to no hot water. Called and scheduled a time for them to come out the following morning to take a look. The guy calls at 7:30 in the morning on a Saturday saying he’s not coming out and there’s nothing he can do since it’s less than a year old. He tells me it will void the warranty and tells me to call the 1-800 number on the tank and they want their own people to come and look at it. He’s saying it’s some new thing. I have a young child at home and pleaded with him to come out to take a quick look. He’s 6 minutes away from my home. He told me that my emotions were not his problem and hung up. When I found there was no number on the tank I had to call back. He had blocked me. So I had to call from my daughters phone where a woman now answered and had an attitude immediately when I asked for the number. She said rudely, look on the side of the tank. I let her know that I did triple check and it wasn’t there. She provided me with an incorrect number but I was able to figure it out on google. I waited on hold with the warranty department for 40 minutes to find out what he said was completely untrue! They said we’re manufactures, not plumbers. Which made complete sense to me. Every other time I tried to reach back out to thriftway plumbing they would pick up and hang up without saying hello for the remainder of the day. They are my only resource for this tank and I feel abandoned in a time of need and even worse they overcharged me and scratched my floors dragging in the tank. This company is unreliable, unprofessional and unethical. I can’t believe they would treat their customers in such a disrespectful manner in a time of need.

Charlene Kosche

16:50 19 Apr 22

Roger Kimble

00:08 26 Mar 21

Matthew was on time, very considerate of our property and quickly assessed the situation and gave us a thorough breakdown of the work and costs.

Patrick Eblen

05:32 19 Jan 21

Matt and Warren from Thrifway gave a bid to drop a tub and install a shower for 2200. Almost immediately, they removed their masks even though we expressed our concerns because my wife is pregnant. After this, they proceeded to cut my door jam with an oscillating saw to fit the tub in the room despite my telling them that it could fit by removing the jam as I had to get the tub out.They installed the tub surround with massive gaps even though it is designed to lock in place. When I pointed this out, Warren became aggressive towards me. After the job was finished, they left the faucet stem without a fitting on it so it was totally unusable. Matt came back and installed it, but once we began using it, the faucet has had a steady stream of water coming out when turned off. All this for a price tag of $2900! $700 over quote. He actually tried to charge me $3500. When asked to fix the leak, they said they don’t warranty their work.If you want shoddy work at twice the price, choose Thriftway!

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